Vision 

To see all residents and organizations in the city benefit from clean, sufficient, and reliable water and get modern sewage disposal services; and enabling the enterprise save 30 percent of its income for investment projects by 2030 GC.

                                                            Mission 

To provide modern, transparent, and fast service using advanced technologies while establishing a reasonable tariff and cost-recovery system to ensure clean, reliable water and effective sewage disposal for the residents of Hawassa and surrounding areas through stakeholder collaboration and self-sustaining revenue that matches Hawassa city's rapid growth.

                                                          Values

• We strive to attain best operational and financial efficiency to ensure sustainability of our service provision.
• We believe that the measure of our success is the satisfaction of our customers.
• We believe that every drop of water maters!
• We give emphasis for service quality!
• We believe that sustainable and climate resilient water resources utilization is important.
• We strive to ensure equity on water resource usage and that the people of the city benefit from the development of water resources.
• We believe that water has social and economic value.
• We strive for greater participation and benefit from the people of the city administration.
• We follow transparency, accountability, fairness, participation and effective procedures.
• We create a preferred facility that is comfortable and that the employee can trust.